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What is Online Booking Software?

Online Booking Software is designed to facilitate online reservations and bookings for customers as well as staff and agents. It goes without saying that such important process requires reliability and efficiency which a good online booking software can provide. The primary advantage of using a booking and reservation platform is the accuracy and convenience for customers when availing of your booking services online which can be done in real-time. Customers are also afforded updated booking information, a secure payment mechanism, and a host of other features to automate and expedite booking tasks and processes. Start by checking our leader YouCanBook.me, and other recommended solutions in this category.

Online Booking Software

Top 12 Most Popular Online Booking Software

SimplyBook.me reviews
1.
SimplyBook.me

Our Score 9.2

User Satisfaction 100%

SimplyBook.me is an online booking system that is accessible from mobile devices or desktop PCs for 24/7 bookings from anywhere. Read Reviews

10to8 reviews
2.
10to8

Our Score 8.8

User Satisfaction 100%

10to8 is the winner of our Expert's Choice Award. It is an online booking system that helps you communicate with clients more efficiently and with transparency. Read Reviews

vCita Online Scheduling reviews
3.
vCita Online Scheduling

Our Score 9.0

User Satisfaction 100%

vCita is an award-winning, cloud-hosted scheduling solution with self-service client portal and online calendar. Read Reviews

FunAway reviews
4.
FunAway

Our Score 8.3

User Satisfaction 100%

A travel activity marketplace builder designed to enable users to create and launch custom websites that connect travelers with hosts, hotels, restaurants, travel agencies, tour guides, and more in specific locations. Read Reviews

YouCanBook.me reviews
5.
YouCanBook.me

Our Score 9.5

User Satisfaction 100%

YouCanBook.me is an online booking software for customer bookings straight into the calendar and it seamlessly integrates with Google Calendar and Zapier. Read Reviews

Bookeo reviews
6.
Bookeo

Our Score 9.3

User Satisfaction 97%

Bookeo is a commission free online scheduling and reservation system used by thousands of small and medium businesses in over 123 countries worldwide. Read Reviews

Checkfront reviews
7.
Checkfront

Our Score 9.1

User Satisfaction 96%

Checkfront is a software platform that allows you to manage all bookings and scheduling regimes with a few clicks. Read Reviews

Setmore reviews
8.
Setmore

Our Score 9.0

User Satisfaction 90%

Setmore is a reliable online scheduling software available to use on various devices. Read Reviews

FareHarbor reviews
9.
FareHarbor

Our Score 8.8

User Satisfaction 86%

FareHarbor is a powerful booking software designed to help tour, activity and rental businesses manage and grow their online reservations. Read Reviews

Booker reviews
10.
Booker

Our Score 8.7

User Satisfaction 98%

Booker is a software tool that transforms the way local services are managed by businesses and discovered by consumers. Read Reviews

NexTravel reviews
11.
NexTravel

Our Score 8.3

User Satisfaction N/A

NexTravel is a platform for companies to manage and streamline travel. Read Reviews

Bookafy reviews
12.
Bookafy

Our Score 7.0

User Satisfaction 100%

Bookafy is a cloud-based appointment scheduling software that automates scheduling of meetings, calls, service appointments, text reminders, and reviews. Read Reviews

How To Choose The Best Online Booking Software

You can be overcome by the sheer number of online booking software programs currently available, all of which are claimed by their vendors as the best ones. But what’s best for your business is something only you can determine. It is wise that when you go out looking for an online booking software you are knowledgeable of what would work for you based on your specific requirements. Below, we have prepared a comprehensive array of information to guide you in your decision.

Get to know each product with free trial

The first logical thing you can do in your exploration of the online booking software landscape is to try out some of the popular platforms. You can do this through the free trial plans or demo commonly offered by online booking software providers, giving you the chance to test and do a comparison of the claimed features and capabilities. Your first-hand assessment can be complemented by reading the findings of experts who have subjected the products to an in-depth review and scored them based on industry standards and user satisfaction, just like we do here in our site. By considering tools that garner high review ratings, you further narrow down your options. You can try out such products as Checkfront, SimplyBook.me, Bookeo or Booker as they have received impressive rankings in our online booking software reviews.

Targeted Businesses

There is a simple determinant if an online booking software will be useful for you: if you have an online presence (company website, social media page) and your business involves taking reservations and bookings, then an online booking software would definitely make things a whole lot easier. Running a business in today’s interconnected world means leveraging current technology to keep processes as straightforward as possible, reduce procedures between customers and their purchases, and hasten the closing of sales. Fewer steps in sales transaction mean more engagement and retention of customers and, of course, a better bottom line. Many business solutions are designed to do just that, and an online booking software is one of them intended for a particular operation.
If your company, organization or business accepts any kind of bookings or reservations, having an online booking system should be a priority. The online booking software is regarded as one of the most beneficial and widely used tools by businesses today. The following sectors and industries are the intended and ideal users of the platform:

  • Accommodation Services (hotels, lodging houses)
  • Travel Services (airlines, cruise lines)
  • Tours Operators (adventure/vacation packages)
  • Hospitality and Leisure (restaurant, clubs, resorts, theme parks)
  • Rentals (car, boat, yacht)
  • Schools, Classes and Trainings (language, cooking, dance, art, music, computer)
  • Entertainment & Events (movie houses, theaters, operas, concerts)
  • Health, Beauty and Wellness (gyms, yoga, spa, massage, salon)
  • Medical Services Providers (labs, clinics, doctors, dentists)
  • Local Governments
  • Childcare Providers
  • Activities Companies
  • Real Estate

What are Examples of Online Booking Software?

  • Checkfront: An online booking and customer management solution that comes with many useful features including integration support with popular online services, payment processing, and analytic tools to obtain insights from your data.
  • SimplyBook.me: Highly customizable online booking system used by a variety of businesses to streamline and automate their scheduling and booking procedures. It also has a client feedback you can use to improve service and customer experience.
  • Bookeo: The Bookeo Class & Courses and Bookeo Tours & Activities are industry-specific online reservation and booking platforms. The former is ideal for art classes, yoga sessions, cooking schools and similar activities, while the latter is perfect for guided tours, charters, and escape rooms to name a few.
  • YouCanBook.me: A booking platform that allows customer bookings straight into the calendar, and integrates seamlessly with Google and iCloud Calendar. It offers a personalized scheduling page, enabling customers to easily book their appointments, and be notified when the time comes.
  • Booker: A user-friendly, all-in-one business management solution that makes it easy for your customers to book appointments from your social accounts, website, or mobile app. It can also manage employee, inventory and customer data, and handle payment processing.
  • Reservationengine: A complete, cloud-based booking and management system optimized for motorbike, boat and car rental services as well as travel agents. It allows users to apply solutions for bookings, workflows, invoicing, rental contracts and inventories.

Types of Online Booking Software

Though there are online booking software tools built specifically for certain industries and activities like tour booking, hotel reservation, and property rental, online booking software can be classified into two general types: first, for small booking operations and, second, for big volume businesses. Of course, you can go for all-in-one online booking systems that can handle any type of business of whatever size. But you may also prefer one that is scaled to suit your business and fit your budget.

  • For Small to Medium Enterprises – requires only a small staff to maintain and handle your online booking system. This can be useful for businesses with limited monthly individual or group reservations such as those offering trainings and classes as well as “by appointment only” services like clinics and medical labs.
  • For Large Businesses – this type is designed for businesses that handle hundreds of bookings and reservations per month like large hotels and major airlines which regularly encounter robust activity both on company side (agents, salespeople, counter staff) and their target customers (travelers, vacationers, businessmen).

Key Features of Online Booking Software

A good online booking software must not make the booking process difficult for you and your clients. It must have intuitive functions that make it easy for clients to get information, updates and support; fillable forms; scheduling bookings; and process payment. Remember, booking and reservation is literally closing a sale and, thus, a revenue generator. In the same manner, for your convenience and peace of mind, your online booking software should be flawless and reliable. You would not want a client to go to another booking service because your system experienced a glitch. An online booking software must have the following basic features:

  • User-friendly – must be understandable and usable to any kind of user. If a user finds it challenging to book with the system on your site, he can easily search for another site.
  • Data management – it must have the functionalities you need to collect and analyze data such as daily, weekly and monthly booking volumes. Also, it must be equipped with reporting tools and a centralized repository for customer information and other pertinent data.
  • Payment processing – your booking software should never falter on this and be able to accept and process deposits or payment in the most timely, secure and efficient manner.
  • Inventory management system – it must be able to sort out and itemize every booking service you offer whether it is rental, accommodation or tour, and adjust or update items in your inventory.
  • Calendar and scheduling – synched with your website, integrated with your office apps and connected with your payment system, a calendar keeps track and informs you of booking commitments, schedules and changes.
  • Customer and vendor support – must be responsive and have a feedback mechanism so customers can relay their concerns and you can address them quickly. Similarly, you must be able to immediately reach the vendor if issues crop up in the system.
  • Automated updates – it is vital that there is real-time and automatic updating of booking information, booking form generation, price rates, invoices and the like, as well as being able to remotely access all information.
  • Social media integration – allows you to take and accept bookings directly from customers on social media platforms.
  • Mobile device compatibility – for anytime, anywhere access of real-time booking information by agents, staff and other concerned personnel.

Benefits from Online Booking Software

The basic features alone in the preceding section may have already convinced you of the importance of an online booking software. Knowing its numerous potential benefits may further prove its indispensability for your booking operations. We’ve itemized a number of them so you don’t miss out with what you can gain from adopting an online booking software:

  • Productivity. Lessen man hours for managing booking activities.
  • Efficiency. Trim down on your customer service requirements.
  • Accessibility. Get data you need from a centralized location wherever you are.
  • Payment Security. Enable instant, secured, assured payment.
  • Bookings 24/7. Take anytime, any day, anywhere bookings.
  • Mobility. Manage bookings with your mobile device.
  • Simplification. Effortless bookings and procedures for customers.
  • Automation. Real-time information, data, emails and communication.
  • Integration. Work with third party platforms, apps and sites.

Latest Trends

While online booking platforms have the necessary features to carry out their purpose, there are trends in the market brought about by emerging technology that you need to be aware of.

  • Mobile booking is king. According to a 2016 study, mobile bookings in travel increased by 1,700% from 2011 to 2015, and 45% of connected travelers used their smartphone to book travel activities. This only means one thing – your OBS should be mobile-friendly, capable and responsive as you’ll likely be expecting more bookings and reservations from clients through their mobile devices.
  • New reservation and distribution channels. The use of chatbots and messaging apps for reservations, especially for hotels and accommodation, is on the upswing. You would do well to have an OBS that can ably function with these apps or better yet have a product with built-in messaging, email and chat functions.
  • Big data management. Now more than ever, big data is indispensable for business. New data comes in every single day and needs to be sorted, filtered, compiled, analyzed and stored. There are specialized, dedicated platforms to process and handle large volume of data and your OBS is not meant to do that. However, you OBS should have the facility to manage your most important information, track and update relevant data, look over your inventory, and provide you insights and KPIs.

Potential Issues

It is essential to keep in mind some of the issues that may crop up involving your product and which may impact on your business.

  • Internet Access. As with all online processing systems, you have to be connected with the internet. Even in this day and age there are times you may lose internet access (power outage, hardware/software failure), and you may be in a location where there is no connectivity for your mobile device. There must be a backup system in place for situations like these to avoid interruptions in your service.
  • Data Security. Hacks and breaches can happen even to the most secure and fortified systems. Whether you store important data in the cloud or on a central company server, make sure only authorized personnel can access it and that authentication protocols are always followed and updated.
  • Tech Support. A most frustrating scenario is when you can’t reach the vendor when you need him most. Even the most perfect systems can break down and they need periodic maintenance. Ensure that your vendor is there to provide prompt technical support in dire situations.
  • Integration. Although this is a common feature in most business software, check that your product can work smoothly with the everyday applications you use in your office or business. The more apps your product can integrate with, the faster you can work and the more things you can do without having to shift from one software to another to accomplish different tasks.

List of Online Booking Software Companies

Updated

Selected products (0)

1.
YouCanBook.me

Our Score 9.5

User Satisfaction 100%

YouCanBook.me is an online booking software for customer bookings straight into the calendar and it seamlessly integrates with Google Calendar and Zapier. Read Reviews

  • Pricing: free
  • Devices Supported: Windows, Linux, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted

2.
Bookeo

Our Score 9.3

User Satisfaction 97%

Bookeo is a commission free online scheduling and reservation system used by thousands of small and medium businesses in over 123 countries worldwide. Read Reviews

  • Pricing: $14.95
  • Devices Supported: Windows, Mac, Web-based
  • Pricing Model: Monthly payment
  • Customer Types: Small Business, Medium Business, Freelancers
  • Deployment: Cloud Hosted

3.
SimplyBook.me

Our Score 9.2

User Satisfaction 100%

SimplyBook.me is an online booking system that is accessible from mobile devices or desktop PCs for 24/7 bookings from anywhere. Read Reviews

  • Pricing: free
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted, Open API

4.
Checkfront

Our Score 9.1

User Satisfaction 96%

Checkfront is a software platform that allows you to manage all bookings and scheduling regimes with a few clicks. Read Reviews

  • Pricing: $49
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Monthly payment, Annual Subscription
  • Customer Types: Small Business, Medium Business
  • Deployment: Cloud Hosted

5.
Setmore

Our Score 9.0

User Satisfaction 90%

Setmore is a reliable online scheduling software available to use on various devices. Read Reviews

  • Pricing: $17
  • Devices Supported: Android, iPhone/iPad, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription
  • Customer Types: Small Business, Medium Business, Freelancers
  • Deployment: Cloud Hosted

6.
vCita

Our Score 8.8

User Satisfaction 100%

Cloud-hosted software with various business management apps for customer service. Read Reviews

  • Pricing: $24
  • Devices Supported: Windows, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Monthly payment
  • Customer Types: Small Business, Medium Business, Freelancers
  • Deployment: Cloud Hosted

7.
FareHarbor

Our Score 8.8

User Satisfaction 86%

FareHarbor is a powerful booking software designed to help tour, activity and rental businesses manage and grow their online reservations. Read Reviews

  • Pricing: by quote
  • Devices Supported: Windows, iPhone/iPad, Mac, Web-based
  • Pricing Model: Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business
  • Deployment: Cloud Hosted

8.
10to8

Our Score 8.8

User Satisfaction 100%

10to8 is the winner of our Expert's Choice Award. It is an online booking system that helps you communicate with clients more efficiently and with transparency. Read Reviews

  • Pricing: free
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based, Windows Mobile
  • Pricing Model: Free, Monthly payment
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted

9.
Booker

Our Score 8.7

User Satisfaction 98%

Booker is a software tool that transforms the way local services are managed by businesses and discovered by consumers. Read Reviews

  • Pricing: $85
  • Devices Supported: Windows, Android, iPhone/iPad, Mac
  • Pricing Model: Monthly payment, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business

10.
Appointy

Our Score 8.5

User Satisfaction 100%

Powerful online appointment scheduling solution loaded with features, allowing customers to book appointments 24/7 from any location or device. Read Reviews

  • Pricing: $19.99
  • Devices Supported: Windows, Linux, Android, iPhone/iPad, Mac, Web-based
  • Pricing Model: Free, Monthly payment, Annual Subscription, Quote-based
  • Customer Types: Small Business, Large Enterprises, Medium Business, Freelancers
  • Deployment: Cloud Hosted

Our Score Read More

Our site makes use of our innovative SmartScore™ system to examine all the services in the Online Booking Software category to help you pick the best possible application. It compares and contrasts the following factors: core components, collaboration tools, custom elements, integrations with other services, simplicity, customer support, how secure a software is, support for mobile devices, media rating. Currently, YouCanBook.me is the leader in this category and our experts are really satisfied with it. Following detailed testing it received the best results among its competitors and our reviewers strongly suggest that you include it as one of the alternatives for your needs.

User Satisfaction Read More

An overview of overall user satisfaction with the software in our Online Booking Software category based on our unique algorythm that analyzes customer reviews, comments and opinions across a broad set of social media platforms to help you make an informed purchase decision.

100%

97%

100%

96%

90%

100%

86%

100%

98%

100%

Pricing Read More

Every vendor in the Online Booking Software category will provide a different group of pricing plans for its product and every package will include a varied group of elements. Below we list the overal pricing for the most affordable package provided for each product. Please note that advanced features may cost extra.

free

$14.95

free

$49

$17

$24

by quote

free

$85

$19.99

Devices Supported Read More

An overview of what kind of devices and operating systems are supported by these B2B solutions in the Online Booking Software category, including mobile platforms and web-based solutions.

Windows

Android

iPhone/iPad

Mac

Web-based

Laguages Supported Read More

Check what languages and countries are served by the popular B2B solutions in the Online Booking Software category, including services designed for international markets and created for multi-cultural groups of employees.

Pricing Model Read More

Examine what pricing plans are provided by the vendors in the Online Booking Software category to see which one fits your business requirements and budget best. Be aware that some apps can offer free or freemium accounts for you to test first.

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

Customer Types Read More

A brief look at what groups of companies a selected B2B software in the Online Booking Software category is designed for, from small businesses and non-profits to big enterprises.

Small Business

Large Enterprises

Medium Business

Freelancers

Deployment Read More

An overview of what kinds of service deployement are supported by each B2B vendor in the Online Booking Software category. While almost all modern SaaS services are cloud-based there are solutions might offer an on-site deployment model too.

Cloud Hosted

On Premise

Open API

Post by Alex Hillsberg