Online booking software is created to facilitate online reservations and bookings for clients as well as employees and agents. It goes without saying that such a vital process requires reliability and efficiency which a good online booking solution can offer. The primary benefit of utilizing a booking and reservation platform is the accuracy and ease for customers when availing of your booking services on the web which can be done in real-time. Clients are also provided updated booking information, a safe payment mechanism, and a range of other features to automate and accelerate booking chores and procedures.
Disaster recovery and security are two key factors that need to be considered by SaaS buyers when evaluating potential providers.
Many SaaS providers do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted vendors: How do you test your disaster recovery processes? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your chief site and your disaster recovery site positioned in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many solutions have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If a concern rears up, there is a lot of finger-pointing. This issue is common with on-premise IT applications. The solution is to decrease the number of vendors so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following queries about security: Is your organization SAS70 compliant? What security processes are used at your facilities? What security audits and principles does your firm follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research thoroughly and get the answers to the above questions before you invest in an appropriate SaaS solution.